Comments on: Sony Vaio Customer Service: Like Pulling Teeth

By: thomas

thomas — Fri, 04 Sep 2009 21:14:10 +0000

Maybe your just a moron, i have a vaio and my hard drive broke. I called them and within 3 days someone drove 4 hours to my house and fixed it.

By: karl

karl — Sat, 08 Aug 2009 09:25:07 +0000

Well, the only advice i can give people is DON’T BUY ANY CRAP FROM SONY !
I had 3 vaio laptops in 4 years time, they all died. Yes i’m an IDIOT ! The first one i haved repaired, new motherboard, $800, 8 months later broke again. My brother and i bought the same sony TV, first his tv broke down, six months later mine. I have a sony video camera, it’s broke allready twice, lucky i have an extended 5 year warranty on that camera.

By: Cem

Cem — Tue, 18 Nov 2008 13:43:17 +0000

Well, I just got a viao and yes the customer
service is ridiculous they seem to not know
what they are doing and they changed the main
board and now I’m waiting for 3 more spare parts
to change, so a new viao is like a second hand
viao! But penfall, Microscoft office is Microsoft’s responsibility not Sony’s or Sony Style’s, but it looks like you didn’t buy it from thise guys anyway and a agent like I did, bad news that is another no no, but I think I will not
buy another sony computer again, I know Panasonic should be the best!

By: Penfall

Penfall — Wed, 15 Oct 2008 15:32:35 +0000

If you read the post, and my additional comments, there is your answer. To reiterate, I have the receipt that shows I purchased a full version of Microsoft Office and it came with the laptop, fully installed.

Next time read more carefully.

By: Master

Master — Thu, 09 Oct 2008 08:33:50 +0000

Why didn’t you buy the microsoft office yet. You need to buy the office and install it into your laptop before the expiry of your trial run. Many of them didn’t know the exact procedures and creating problems with others, you are one of them.

By: Penfall

Penfall — Mon, 06 Oct 2008 22:08:22 +0000

Well, I must correct you. I did indeed pay for a full version upon buying the laptop, and still have the receipt to this day. And, by the way, have gone through another round of aggravating phone calls trying to get through to someone, or anyone at sony who cares.

Thanks for reading.

By: John

John — Wed, 03 Sep 2008 23:31:22 +0000

you know what, it’s not sony’s fault. It’s that you suck. 90 percent of laptops come with trial software, and nobody is ever going to give you a full version whomever you call.

By: Penfall

Penfall — Fri, 12 Oct 2007 14:52:44 +0000

hey — thanks for the link! I’ll be sure to post there.

The computer itself is great, very fast, great screen and graphics, but the customer service (as you can tell) is really terrible.

By: ljnd

ljnd — Fri, 12 Oct 2007 14:45:35 +0000

Thank you for this. I was considering a Vaio – I have since read so many complaints about them I’ll settle for a Dell.

Have you tried posting on http://www.measuredup.com? It’s a consumer website where people can share their experiences with customer service departments at a variety of businesses. A post like this would really get the word out about Sony Vaios, which could be really helpful to others in my situation.